Privacy Policy

01 Who we are

Creative Growth Digital Marketing Agency is a video production and digital marketing agency based in Nassau, New Providence, The Bahamas. We provide video production, content creation, social media management, and marketing strategy services to businesses and professionals primarily in The Bahamas and the Caribbean region.

• Business name: Creative Growth Digital Marketing Agency
• Website: creativegrowthagency.net
• Email: [email protected]
• Phone: 242-820-8864
• Address: #5 Cassia Close, Gleniston Gardens, New Providence, Bahamas

We are the data controller for personal information collected through this website. Questions about this policy can be directed to us at the contact details above.

02 Information we collect

Information you give us directly

When you contact us, submit an inquiry, book a project, or engage our services, we may collect:

• Your name, email address, and phone number
• Business name and industry (where relevant to your project)
• Project details, goals, and budget information you share with us
• Payment information when you make a purchase (processed securely by our payment provider — we do not store card details)
• Communications you send us via email, our contact form, or WhatsApp

Information collected automatically

When you visit our website, we automatically collect certain technical data, including:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, links clicked, and referral source
• General geographic location (country/city level, derived from IP address)
• Cookie and tracking data (see Section 6)

Information from third parties

• If you interact with our social media pages (Facebook, Instagram, LinkedIn, YouTube), those platforms may share engagement data with us in accordance with their own privacy policies
• If you are referred to us by a partner or existing client, we may receive your contact details — we will always tell you the source when we first contact you

03 How we use your information

We use the information we collect for the following purposes, and only for these purposes:

• To deliver our services: Planning, producing, and delivering video production, content creation, and marketing services you have engaged us for
• To communicate with you: Responding to inquiries, sending project updates, sharing deliverables, and following up on your satisfaction
• To process payments: Managing invoices, deposits, and balance settlements in connection with your project
• To send marketing communications: Sending emails about our services, new offerings, or relevant resources — only where you have given consent or have an existing relationship with us. You can opt out at any time
• To improve our website and services: Analysing how visitors use our website so we can make it more useful and relevant
• To meet legal obligations: Complying with applicable laws in The Bahamas and maintaining records as required

We do not use your information for automated decision-making or profiling that produces legal or significant effects on you.

04 Legal basis for processing

We process your personal information on the following legal grounds:

• Contract: Where processing is necessary to deliver the services you have engaged us to perform
• Legitimate interests: Where we have a genuine business reason to process your data (such as website analytics or following up on inquiries) and this does not override your rights
• Consent: Where you have explicitly agreed — for example, subscribing to marketing communications. You may withdraw consent at any time without affecting processing carried out before withdrawal
• Legal obligation: Where we are required by law to retain or disclose certain information

Creative Growth operates primarily under the laws of The Commonwealth of The Bahamas, including the Data Protection Act 2003. For clients and website visitors located in the European Economic Area (EEA) or United Kingdom, we also acknowledge the principles of the GDPR where applicable.

05 Third-party services we use

We work with a small number of trusted third-party services to operate our website and deliver our services. Each of these may process your data on our behalf or alongside us:

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may disclose your information where required by law, or to protect the rights, property, or safety of Creative Growth, our clients, or others.

In the event that Creative Growth is sold, merged, or restructured, your data may be transferred as part of that transaction. We will notify you of any such change and your rights in that situation.

06 Cookies and tracking technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies. We use the following types:

• Essential cookies: Necessary for the website to function. These cannot be disabled without breaking core functionality
• Analytics cookies: Set by Google Analytics to help us understand how visitors use our site. All data is anonymised and aggregated
• Marketing cookies: Set by Meta Pixel to measure the effectiveness of our advertising and, where applicable, to show you relevant ads on Facebook and Instagram
• Preference cookies: Remember your settings and preferences to improve your experience on return visits

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not respond to “Do Not Track” signals at this time, as there is no consistent industry standard for handling them.

07 How long we keep your data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Client project records: Retained for 7 years following project completion for accounting and legal purposes
• Inquiry / contact form submissions: Retained for 2 years from date of contact, or until the inquiry is resolved
• Marketing communications records: Until you unsubscribe or withdraw consent
• Website analytics data: Retained in anonymised form — no identifiable data is stored beyond 26 months
• Booking / Calendly data: Governed by Calendly’s own retention policy

When data is no longer needed, we securely delete or permanently anonymise it.

08 How we protect your information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption on all data transmitted between your browser and our website
• Limited internal access — only team members who need your data to carry out their work can access it
• Use of reputable, security-conscious third-party processors (see Section 5)
• Regular review of our data practices and security measures

No method of data transmission over the internet or method of electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee its absolute security. In the event of a data breach that is likely to harm you, we will notify you and relevant authorities as required by applicable law.

09 Your rights

Under the Data Protection Act 2003 (Bahamas) and, where applicable, international data protection laws including the GDPR, you have the following rights regarding your personal information:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

10 Children’s privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

11 Links to other websites

Our website may contain links to third-party websites, social media platforms, and embedded content (such as YouTube and Vimeo videos). Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.

12 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

If we make significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you directly — for example, by email if you are an existing client or subscriber.