Creative Growth is committed to delivering work that meets the agreed brief, scope, and quality standard for every project. We do not issue refunds as a routine response to dissatisfaction — but we do take quality seriously, and if a failure on our part has caused a genuine problem, we will work with you to find a fair resolution.
Before requesting a refund, we encourage you to raise your concern directly with us. Most issues can be resolved through an additional revision, a credit toward future work, or a direct conversation. Our goal is always to deliver something you’re proud of — not to win an argument about money.
By paying your deposit, you are reserving Creative Growth’s time, equipment, and team for your project. That reservation has a real cost to us whether or not the project ultimately proceeds.
The only exception is where Creative Growth cancels your project for reasons entirely within our control — in which case your deposit will be refunded in full within 10 business days.
The table below outlines our position across the most common situations. Where a scenario is not listed, contact us and we will handle it fairly on a case-by-case basis.
| Scenario | Refund outcome | Notes |
|---|---|---|
| Client cancels 7+ days before start date | Deposit retained | No further amount is owed by the client |
| Client cancels within 48 hours of start date | Partial invoice possible | Deposit retained; up to 75% of total fee may be invoiced for preparatory work completed |
| Client cancels on the day of, or after work starts | No refund | Full project fee may be invoiced at Creative Growth’s discretion |
| Deliverables approved and delivered | No refund | Written or implied approval (see Section 6) constitutes acceptance |
| Creative Growth fails to deliver as agreed | Refund considered | We will offer a re-do, credit, or partial/full refund depending on the situation |
| Delay caused by client (late assets, slow approvals) | No refund | Timeline adjusts accordingly; no financial liability on Creative Growth’s part |
| Force majeure (hurricane, illness, power outage) | No refund | Project is rescheduled at next available opportunity; deposit is applied to rescheduled date |
| Client dissatisfied but all revisions used | Case by case | Contact us — we will review the situation and respond within 5 business days |
| Social media retainer — cancellation mid-month | No refund | The current billing period runs to completion; service continues until the end of that period |
Pre-production fees are non-refundable. This includes all planning, scripting, shot list creation, call sheet preparation, location scouting, and crew or equipment allocation. This work begins as soon as your deposit is paid and your project is confirmed.
If a client cancels after filming has taken place, no refund is issued for the shoot portion of the fee. The editing portion may be eligible for a partial refund only if no editing has commenced and a cancellation is made within 48 hours of the shoot date — assessed at Creative Growth’s discretion.
Once final edited content has been delivered and approved, no refunds are issued. If you have concerns about the final deliverable, please raise them within the revision window outlined in Section 6 before approving the project.
Content creation projects (short-form video, photography, graphics, and social media content) follow the same general structure:
For content packages delivered over multiple sessions (e.g. monthly content creation retainers), refunds will not be issued for sessions already completed. Future sessions in the package may be cancelled with 7 days’ written notice before the next session date, with no further charge for uncompleted sessions.
Social media management services are billed on a monthly retainer basis with a minimum 3-month commitment. The following applies:
Each project includes a set number of revision rounds as specified in your package or proposal. A revision round is defined as one set of consolidated, written feedback applied in a single pass — not multiple sequential rounds of individual changes.
A revision does not include fundamental changes to the agreed creative direction, format, or scope of the deliverable. Those requests are treated as new work and quoted separately.
We hold ourselves to a high standard. If a failure on our part — such as delivering work that materially does not match the agreed brief, missing an agreed deadline without communication, or a technical error that destroys work — has caused genuine harm, we will not hide behind a blanket “no refunds” policy.
In these situations, Creative Growth will offer one or more of the following, depending on the nature and severity of the issue:
To be considered for a fault-based resolution, the concern must be raised in writing within 7 days of delivery. We will acknowledge your message within 2 business days and aim to reach a resolution within 10 business days.
All refund and cancellation requests must be submitted in writing. Here’s how:
Creative Growth currently accepts payment by:
Where a refund is approved, it will be returned via the same payment method used for the original transaction. Refunds to bank transfer are subject to standard banking processing times and may take 3–7 business days to appear in your account.
Creative Growth does not accept responsibility for delays caused by banking institutions once a refund transfer has been initiated from our end.
If you have a concern about a payment, please contact us directly before initiating any formal dispute or chargeback with your bank. We are committed to resolving issues fairly and quickly — a direct conversation is almost always faster and more effective than a formal dispute process.
Clients who initiate chargebacks in bad faith may be declined for future services with Creative Growth.
Creative Growth reserves the right to update this Refunds and Returns Policy at any time. The updated policy will be posted on our website with a revised effective date. For active projects, the policy in effect at the time of your deposit payment applies to that project.
Most issues are resolved with a single conversation. We’d rather fix a problem than lose a client relationship over it.
Email: [email protected]
Phone / WhatsApp: 242-820-8864
Address: New Providence, The Bahamas
We respond to all refund and cancellation enquiries within 2 business days.
Creative Growth Digital Marketing Agency · Nassau, The Bahamas · creativegrowthagency.net
This policy was last reviewed and updated on April 4, 2026.
Note: This policy is provided in good faith. For advice specific to your legal situation, consult a qualified professional familiar with Bahamian commercial law.