Refunds & Return Policy

Effective Date: February 8, 2025

At Creative Growth Digital Marketing Agency, we strive to provide high-quality digital marketing and video production services to our clients. This Refunds and Returns Policy outlines the conditions under which refunds may be issued, our return process, and any applicable fees.

1. General Refund Policy

Due to the nature of our services, refunds are not guaranteed once work has commenced. However, we aim to ensure customer satisfaction and will work with clients to resolve any concerns.

1.1 Refund Eligibility

  • Deposits are non-refundable once work has begun.
  • If a project is canceled within 48 hours of payment and before any work starts, a partial refund may be considered.
  • No refunds will be issued for completed work that has been approved by the client.
  • If a project is delayed due to a client’s failure to provide necessary materials, no refund will be issued.

1.2 Refunds for Digital Marketing Services

  • Payments for social media management, advertising campaigns, SEO services, and other digital marketing services are non-refundable once the service period has begun.
  • If a client decides to discontinue services before the end of a contract, any prepaid fees will not be refunded.
  • If we fail to deliver services as agreed due to unforeseen circumstances on our end, we will work with the client to provide an appropriate resolution.

1.3 Refunds for Video Production Services

  • Pre-production fees are non-refundable as they cover planning, scripting, and scheduling.
  • If a client cancels a project after filming has taken place, only the editing portion of the service may be eligible for a partial refund.
  • Once final edited content is delivered, no refunds will be issued.

2. Revision and Adjustment Policy

  • Each project includes up to three (3) revisions as part of the agreed pricing.
  • Additional revisions will incur a charge of $75 per revision session.
  • Revisions must be requested within 7 days of project completion; requests beyond this period may be denied.

3. Service Cancellation Policy

If you wish to cancel an ongoing service, you must submit a written request to [email protected] at least 7 days before the next billing cycle. Cancellations made after this period will take effect in the following billing cycle, with no refund for the current period.

4. How to Request a Refund or Cancellation

To initiate a refund or cancellation request:

  1. Email us at [email protected] with the subject line: “Refund Request – [Your Project Name]”.
  2. Provide your name, order number, and reason for the request.
  3. We will review your request and respond within 5 business days.

5. Chargebacks and Disputes

If a chargeback is initiated without contacting us first, we reserve the right to dispute the claim and provide supporting documentation. Clients who initiate fraudulent chargebacks may be banned from future services.

6. Contact Information

If you have any questions about our refund policy, please contact us at:

Creative Growth Digital Marketing Agency
Website: www.creativegrowthagency.net
Email: [email protected]
Address: #5 Cassia Close, Gleniston Garden, New Providence, The Bahamas

By using our services, you acknowledge that you have read and understood this Refunds and Returns Policy.